Reservation Policies for Our Snowmass Rentals

The Timberline Condominiums provides wonderful Snowmass Village vacation rentals. The condominiums are independently owned, and each unit is decorated and furnished by the individual owner.

Please visit our COVID-19 Response page for more information. 

Guarantees and Requests
Please understand that we will do everything possible to accommodate your Snowmass lodging special requests (including requesting a specific unit and views). Still, we cannot guarantee that your requests will be granted, as they are subject to availability.

Check-in Check-out Times
Check-in time is 4 pm and check-out time is 10 am. Luggage storage, showers, and changing rooms are available for early arrivals and/or late check-outs. For late check-outs, a half-day rent charge may be assessed, although every effort will be made to adjust the check-out time for the Guest’s convenience.

Cancellation and Deposit Policies

Payment Policy: Deposit: 10% (non-refundable). Balance due 30 days before arrival and becomes non-refundable

Cancellation Policy: A penalty of 10% of the total cost when canceled 30+ days of arrival. No refund if canceled within 30 days of arrival. Guests are responsible for all nights reserved. No refunds will be given for unused days resulting from late arrival or early departure

To change your reservations please call 800-922-4001.

Payment for Nights Reserved
Guest is responsible for payment of all nights booked, in the case of a no-show, early departure, or delayed arrival. Guests will be required to pay for the total accommodations booked.

Kids Stay Free
Children 12 and under stay free when staying with parents or guardians and using existing bedding.

Travel Insurance
Travel Insurance is available and is highly recommended. The charge for this is 7.1%of lodging.

Damage Deposit
Upon check-in, Guests are required to leave a credit card imprint as a damage security deposit (American Express, Visa and MasterCard, Diners Club, and Discover or cash deposit). Guest is liable for any damages to the premises and/or to the furnishings, equipment, and household.

Housekeeping

Please visit our Cleaning Standards page to learn more about our current COVID-19 protocol.

Daily housekeeping is provided.

Service Animals:

Trained Service Animals (such as Seeing Eye dogs) are allowed on the property or in the condominiums. Should you bring an unregistered animal onto the property, you will be required to fill out our Unauthorized Pet Fee Form and be responsible for all extra cleaning fees, damage to the condo or other guests, and all disturbance caused by your pet (see below for full unauthorized pet policies).

What qualifies a service animal?  Under ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability.

Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA?  No.

Unauthorized Pets:

Guests traveling with unauthorized pets must complete and sign our Unauthorized Pet Fee Form acknowledging a non-refundable fee of $100 per night, per pet, which does not cover damages.

Full Unauthorized Pet Terms and Conditions:

1. Pet Fee:
   A non-refundable pet fee of $100 per night per pet applies. This fee does not cover any damages.
2. Pet Behavior:
   • Pets must be well-behaved and house-trained.
   • Aggressive pets are not allowed.
   • Pets must not disturb other guests.
3. Supervision & Containment:
   • Pets must be leashed or in a carrier in all public hotel areas.
   • Pets may not be left unattended in guest rooms.
   • Housekeeping will not service rooms with unattended pets.
   • Management holds the right to enter the unit if emergency action is necessary.
4. Damages & Liability:
   • The guest is financially responsible for any damages or injuries caused by their pet.
   • Additional cleaning charges may apply if excessive cleaning is needed.
5. Noise Policy:
   • If your pet becomes disruptive, the hotel reserves the right to request removal without refund.
6. Prohibited Areas:
   • Pets are not allowed in the pool, fitness center, restaurant/dining area, or other restricted zones.
7. Relief Areas & Clean-Up:
   • Guests must clean up after their pets.
   • Use designated pet relief areas where available.
   • Waste bags must be disposed of in proper receptacles.

No Smoking is allowed in any of our condominiums.

Parking

Permits are required during the winter ski season for all vehicles by the Snowmass Village Police Department.  Permits can be obtained at the front desk for $18.00 per day.  The price for parking is subject to change without notice.

Real Estate Showings
If the unit rented is listed for sale, The Timberline reserves the right to show the unit to prospective buyers. Every effort will be made to advise the Guest at least 24 hours in advance.

Shipping: FedEx, UPS DHL or courier delivery:
Timberline Condominiums
690 Carriage Way,
Snowmass Village CO 81615
Attn:: Guest Name*
US Mail Only:
Timberline Condominiums
P.O. Box I-2
Snowmass Village CO 81615
Attn:: Guest Name*

A handling fee of $10 per item applies for shipments received within 3 days of arrival. Items stored for more than 3 days prior to arrival are subject to an additional $10 per item storage fee.  We will ship luggage/bags to a guest after departure for a $5.00 per bag service fee plus shipping costs.